Refund & Cancellation Policy

This policy applies to all purchases made on Glovi - The Global Vita (www.theglobalvita.com), owned and operated by Glovi Healthcare Private Limited (CIN: U46497MP2026PTC085859, Udyam Registration No.: UDYAM-MP-10-0178720), TE-008, 10th Floor, Bansal One, E-2 Sector, Huzur, Bhopal - 462016, Madhya Pradesh, India. This policy is governed by the Consumer Protection Act, 2019, Consumer Protection (E-Commerce) Rules, 2020, and the Drugs and Cosmetics Act, 1940.

1. Cancellation Policy

1.1 Customer-Initiated Cancellation

• Orders can be cancelled before dispatch at no charge
• Once an order is dispatched, it cannot be cancelled. You may initiate a return after delivery
• Payment pending orders will be automatically cancelled after 3 hours if payment is not completed

1.2 Seller-Initiated Cancellation

• We reserve the right to cancel orders due to stock unavailability, pricing errors, or regulatory restrictions
• If a product is recalled by the manufacturer or regulatory authority, the order will be cancelled and a full refund will be issued
• B2B orders may be cancelled if the buyer's Drug License or FSSAI License is invalid or expired

2. Return Policy

2.1 Eligible Returns

• Returns are accepted within 7 days of delivery for unopened, sealed products in original packaging
• Damaged, defective, or wrong products can be returned within 48 hours of delivery with photographic evidence
• Products with less than 3 months shelf life remaining at the time of delivery are eligible for return

2.2 Non-Returnable Products

As per the Drugs and Cosmetics Act, 1940 and Schedule H/H1 regulations, the following are non-returnable:

• Opened or used pharmaceutical products
• Prescription medicines once delivered (unless defective or wrong)
• Products requiring cold chain storage once delivered
• Surgical items, syringes, and medical devices once opened
• Products with tampered or broken seals
• Any product that has been used, partially consumed, or altered

3. Refund Policy

3.1 Refund Timeline

3.2 Refund Method

• Refunds will be credited to the original payment method (bank account, UPI, card, net banking)
• Alternatively, refunds can be credited as Glovi Wallet Credits for faster processing
• Wallet credits used for the order will be refunded back to the wallet
• For Cash on Delivery orders, refunds will be processed via bank transfer (NEFT/IMPS)

4. B2B Refund & Returns

• B2B returns are subject to the terms agreed in the purchase order or trade agreement
• Damaged goods must be reported within 24 hours of receipt with photographic evidence and delivery challan
• Credit notes will be issued for accepted returns, adjustable against future orders
• Bulk order refunds may take up to 15 business days

5. Grievance Redressal

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, if you have any complaint or grievance regarding refunds, returns, or cancellations:

• Grievance Officer: Customer Relations Team
• Email: support@theglobalvita.com
• Phone: +91-9111222655
• Entity: Glovi Healthcare Private Limited (CIN: U46497MP2026PTC085859, Udyam Reg. No.: UDYAM-MP-10-0178720)
• Address: TE-008, 10th Floor, Bansal One, E-2 Sector, Huzur, Bhopal - 462016, Madhya Pradesh, India

We endeavour to resolve all complaints within 30 days of receipt as per the Consumer Protection Act, 2019.

6. Governing Law

This policy shall be governed by the laws of India including the Consumer Protection Act, 2019, Drugs and Cosmetics Act, 1940, Information Technology Act, 2000, and applicable rules. Any disputes shall be subject to the exclusive jurisdiction of the courts in Bhopal, Madhya Pradesh.